Services
Support
Support
Community support
You can access the comunnity support by subscribing the OW2 mailing lists according to the product on which you need support.

OW2 mailing lists

Exo-ecm AT ow2.org[Archives] [Sympa] [Subscribe] [Unsubscribe]

Our Enterprise Content Management product.

Exo-jcr AT ow2.org [Archives] [Sympa] [Subscribe] [Unsubscribe]

Talk about the Java Content Repository product.

Exoplatform AT ow2.org[Archives] [Sympa] [Subscribe] [Unsubscribe]

Exo Platform General Mailing List.

Exo-portal AT ow2.org[Archives] [Sympa] [Subscribe] [Unsubscribe]

Our famous portal based on the Portlet Container.

Exo-portlet-container AT ow2.org[Archives] [Sympa] [Subscribe] [Unsubscribe]

Description of our JSR 168 / 286 implementation.

Exo-sso AT ow2.org [Archives] [Sympa] [Subscribe] [Unsubscribe]

Our security module.

on-line support
The on-line support is there to help you deal with any technical issues arising after the introduction of the portal. This service is based on the set of synchronous and asynchronous tools provided with the eXo platform. Your technical team may pose any question, by e-mail or on our private forum, and we answer you under specified deadlines. To treat more serious issues, a chat appointment with our consultant can be fixed. We try to ensure that you always communicate with the same consultant to offer you the most efficient support possible.

Production Support : Subscription
The subscription offer is targeted at users who require a high level of services. If you aim to deploy eXo in production you will probably consider things like stability, professional support or documentation. The subscription offer covers all these points and more by providing a global answer :
  • Certified binaries full tested and benchmarked by our Q&A team, with a warranty
  • Intermediate patches between releases
  • Technical support from our engineers within guaranteed response times. Response time depends on your level of subscription : Base (default one), Advanced and Critical (24/7).
  • Special access to our bug tracking service
  • Support forum
Developper Support
Whether your are in the proccess of doing extensive tests of our products, or developing a proof of concept, you will probably interested by our Developement Support Program. It is available through differents packs that give you a limited number of tickets (from 10 to 100 according to selected pack) to send request to our Support Team.

on-site support
We also provide on-site support sending out the relevant eXo platform certified consultants to resolve your technical problems and integration issues together with your team.

For further details on our support programs, please contact us at support@exoplatform.com